Step 5)
Click on “Create a ticket“
Step 6)
Select Ticket Type (“Incident” or “Request“)
Incident : Is an issue, e.g. something is not working.
Request : Is something new to be done, e.g. go live a dev website.
Step 7)
Select Ticket Category
Step 8)
Select Ticket Urgency
Step 9)
Enter in the Title the domain name related to the ticket (without http://www or / at the end)
Step 10)
Enter in the Description a brief about your ticket, you can also attach a file or image
Step 11)
Click “Submit message”